Frequently Asked Questions
I can't pay; I'm having trouble placing my order. What should I do?
Please contact us by email at info@popi.lt. Include the email address you used to register and a list of the items you’d like to order. We’ll process your order for you right away.
This is my first time shopping on Popi.lt. I have a lot of questions. How do I place an order?
We strive to make every shopping experience as pleasant and simple as possible. We’ve created a guide that clearly shows you how to do everything. When you go to your shopping cart, you’ll see our guide. This is probably the only online store in Lithuania that offers such a guide. Also, if you’d like to read more about shopping with us, click here
What guarantees do I have that I’ll receive my order after paying?
Popi.lt operates in accordance with the law, is a legal entity, and pays all applicable taxes to the state. Furthermore, we are always ready to prove that we operate legally, so these questions really shouldn’t arise.
I’ve already placed an order, but I’d like to add a new item to it. What should I do?
Send us an email at info@popi.lt, and we’ll resolve this issue right away. You won’t have to pay for shipping a second time. The delivery date may change depending on the shipping time for the added item.
Can I order two different sizes of the same item, and when the courier delivers them, keep the size that fits me and return the other one?
Unfortunately, this isn’t possible. Clear size charts are provided for each item, so we recommend carefully reviewing the information in the chart before making a purchase. If you have any questions about sizing, please send us an email at info@popi.lt and we’ll help you choose the right one.
I ordered an item from you, but the size didn’t fit me. What is the procedure for exchanging or returning an order?
It’s very simple. Send us an email at info@popi.lt, include your order number, and let us know exactly what you’d like to do (exchange the item for a different size or style, or simply return it). Read more about our money-back guarantee here.
Are the products sold in your online store authentic and genuine?
Of course! Popi.lt guarantees that all products are authentic and original. Products are shipped directly from manufacturers or trusted suppliers in Europe.
Is the information in the size charts accurate?
Yes, all sizes listed in the size charts are accurate and provided by the manufacturers themselves.
I want to buy an item from your store as a gift. How should I go about this?
Simply indicate in the field on the order page that it’s a gift, and we’ll keep that in mind.
I saw the same item for less elsewhere. Can I negotiate the price?
Popi always strives to offer the best price. If you’ve found the same item cheaper at another retailer in Lithuania, send us an email at info@popi.lt, and we’ll do our best to match or even beat that price.
How much does shipping cost?
For purchases of 150 Lt / 43.44 euros or more, shipping throughout Lithuania is completely free. Otherwise, you can always choose the delivery method that suits you best: via Lithuanian Post or by courier. Shipping via Lithuanian Post costs 7 Lt / 2.03 euros, and via courier—12 Lt / 3.48 euros. International shipping costs 34.53 Lt or 10 euros.
If I spend 150 Lt / 43.44 euros, which delivery method is already included in the price?
In this case, you receive free shipping via Lithuanian Post. If you prefer delivery by courier, you can select this option during checkout.
When will I receive the items I ordered?
Delivery time depends on whether we have the item in stock and on the shipping method you choose. It can range from 1 to 14 business days. If you choose courier delivery, you’ll receive your items faster than with Lithuanian Post. Sometimes, especially if the item isn’t in stock, delivery may take longer. In that case, please don’t be too hard on us. Popi always strives to handle everything quickly and with high quality. If you’re in a real hurry and want to make sure you’ll receive the item on time, please email us at info@popi.lt.
If I can add an item to my cart, does that mean it’s in stock?
Not necessarily. Even if an item isn’t currently in stock, but we can get it from our supplier, we’ll let you purchase it. An item can’t be added to your cart only if it’s no longer available, even from our supplier. Therefore, if you need a product urgently and aren’t sure if we have it in stock, please send us an email at info@popi.lt, and we’ll provide you with all the necessary information right away.
I don’t live in Lithuania, but I’d like to order a product you’re selling. Can I do that?
We ship orders to most European countries using Lithuanian Post services. Shipping to most European countries costs 34.53 Lt / 10 euros (please allow an additional 7 days on top of the estimated delivery time). You’ll be able to select your country during checkout. If you don’t see the country you need among the available options when placing your order, please email us at info@popi.lt, and we’ll let you know if we can ship the item(s) to your chosen country.
What are Popi Coins?
Popi coins are our way of saying THANK YOU for choosing us. For every euro you spend, you’ll receive 2 Popi coins in your account. So with every purchase, you’ll fill your wallet with Popi coins. 1 Popi coin is equal to 1 euro cent. If you make a purchase of, say, 100 euros, you’ll immediately receive 200 Popi coins (200 euro cents, or 2 euros). You can spend this Popi money right away on your next purchase. The good news is that you can use Popi coins to cover up to 100% of your order total!